Terms and Conditions of Sale
1. Introduction
This website is operated by Qtime Ltd (“we”, “us”, “our”). By visiting our site and/or purchasing a Tweeet product, you agree to be bound by the following terms and conditions.
2. Business Information
Company Name: Qtime Ltd
Registered Office: Unit 2, 6 Temple Street, Sidmouth, Devon, EX10 9AY
Company Number: 10768823 (Registered in England and Wales)
VAT Number: 485879317
Contact Email: hello@getqtime.com
3. Pricing and Payment
Price Transparency: All prices shown include VAT (where applicable).
No Hidden Fees: The total price shown at the start of the checkout process includes all mandatory fees and standard delivery charges.
Contract Formation: Your order is an offer to buy. The contract is only formed when we send you a Dispatch Confirmation email.
4. Delivery Policy
Standard Delivery: We aim to deliver within 1-2 working days for UK orders. Shipping is free.
International Shipping:
For Ireland, We aim to deliver within 1-2 working days. Shipping is free and all VAT and duties are paid.
Delays: If delivery is delayed beyond 30 days, you have the right to cancel for a full refund.
5. Returns and Right to Cancel (Cooling-off Period)
30-Day Right to Cancel: As a consumer, you have the right to cancel your order for any reason and return the goods within 30 days.
Notification: You must inform us of your decision to cancel via email.
Return Shipping: Unless the product is faulty, you are responsible for the cost of returning the item to us, otherwise we will supply a paid return label.
Condition: Items must be returned in their original packaging and in a “resalable” condition. We may make a deduction if the value of the goods has been reduced by unnecessary handling.
6. Warranty and Faulty Goods If the unit is faulty and the fault is notified to us within 6 months from the date of purchase, we will repair the device or provide a refund if not possible. After 6 months and before 12 months from the date of purchase we will repair or replace a faulty unit. Qtime Ltd shall not be liable under this warranty if the supplied products have not been used subject to supplied instructions or any fault is due to negligent handling and use.
7. Reviews and Authenticity
To comply with UK law, we only publish genuine reviews from verified purchasers. We do not offer incentives for positive reviews.
8. The Customer agrees that Qtime Ltd may include the Customer’s (where a Customer is not an individual acting for purposes that are wholly or mainly outside their trade, business, craft, or profession) name and/or logo in its list of customers, marketing materials, and social media for general promotional purposes. This right may be revoked by the Customer at any time by providing written notice to info@tweeetbird.com.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
